セキュリティ質問

Dear Madam or Sir,

I am sorry to disturb you about the Sign in problem. I forgot the answers of security questions. The system cannot let me reset the the answers of security questions. The information is like the following:

セキュリティ質問をリセットできません

必要な情報が不足しているため、セキュリティ質問をリセットできません。

Could you help me to solve this problem? I want to reset the answers.
I am looking forward to receiving your reply.

Best wishes,

Smith Zhang